Latest News for School Nutrition Programs

School Nutrition Program Complaints

Published: 37 days ago
" November 1, 2022 - Notify TDA of complaints received pertaining to the School Nutrition Programs via the online complaint form. In an effort to streamline the complaint process, TDA no longer provides a separate Sample Complaint Form for local complaints. Guidance in the Administrator’s Reference Manual (ARM), Section 3, Civil Rights will be updated soon to reflect this change.
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November 1, 2022 - CEs must notify TDA of complaints received pertaining to the School Nutrition Programs (SNPs) via TDA’s online complaint form located at https://squaremeals.org/About/ContactFoodandNutrition.aspx. In an effort to streamline the complaint process, TDA no longer provides a separate Sample Complaint Form for local complaints.

As a reminder, CE’s must have a written complaint procedure that ensures the following occurs:
  1. Parents or guardians of students, potential participants, and the public are informed on how to submit a complaint.
  2. Staff know how to process a complaint when one is received.
Communications about the complaint form and how to submit a complaint must include the following information:
  • Statement about where complaints may be filed, including an explanation that the person may also file complaints directly to TDA or USDA and with information about how to file directly to TDA or USDA.
  • Identity of any agency to which complaints are forwarded or shared (i.e., TDA, USDA, or another governing agency).

Procedures for handling complaints must include the following:
  • Method to indicate how the complaint was made: verbally, in writing, or in person.
  • Method to indicate the name of the person receiving the complaint and if the person receiving the complaint transcribed the complaint.
  • Method to notify TDA of the complaint.

All SNP complaints alleging discrimination based on race, color, national origin, sex, age, or disability in verbal statements, written statements, or stated in person must be accepted by SNP personnel and must be forwarded to TDA.

Guidance in the Administrator’s Reference Manual (ARM), Section 3, Civil Rights will be updated soon to reflect this change.

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Assistance available in English and Spanish. Please call 877-TEX-MEAL (877-839-6325) for help.

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

1. Mail:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or
2. Fax: (833) 256-1665 or (202) 690-7442; or
 
This institution is an equal opportunity provider.
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